Results-Oriented. Analytical. Strategic Thinker. Leader. When these attributes are combined with 30+ years of Management experience, and a commitment to excellence, success is expected.
My qualifications include:
- PMP Certification
- Master of Business Administration
- B.S. Networks and Communications Management
- Over ten years of customer care experience including employee training and customer service/escalations
- Project lead for multiple teams, impacting national and regional corporate initiatives
- Demonstrated ability to create, initiate, or modify innovative programs, benefiting employers and clients, and leading to multi-million dollar savings
- Extensive professional development coursework
- Winner of numerous AT&T Awards throughout career
Quotes from recent performance review:
“Chris is a role model. He consistently maintains a high workload and always willing to step in and help out beyond his own scope. He treats his peers with respect and support/encouragement.”
“Chris’ efforts saved the Company over $3M this year provides a solid foundation for shifting future business to CSI – a more cost-effective acquisition model.”
“He drove key operating metrics to EOY targets by early 4th quarter. This was achieved through diligent tracking and analysis of metrics, proactive initiatives to drive performance, and continuing strong, supportive cross-functional core team”