World’s Coolest Nerd.
Results-Oriented. Analytical. Strategic Thinker. Leader. When these attributes are combined with 20+ years of Management experience, and a commitment to excellence, success is expected.
Summary of Qualifications
- PMP Certification, 2012
- Master of Business Administration
- B.S. Networks and Communications Management
- Over ten years of customer care experience including employee training and customer service/escalations
- Project lead for multiple teams, impacting national and regional corporate initiatives
- Demonstrated ability to create, initiate, or modify innovative programs, benefiting employers and clients, and leading to multi-million dollar savings
- Extensive professional development coursework
- Winner of numerous AT&T Awards throughout career